Shipping policy

LAST UPDATED: AUGUST 2026

At AL RAWAQ , we aim to process and deliver your orders as quickly as possible.
Order Processing
Our products are supplied through our UAE vendor.
Based on the current product availability shown by our supplier:
Dispatch Time: 0–1 business days
Estimated Delivery Time: 1–2 business days after dispatch
Shipping Origin: UAE Vendor
Delivery times are estimates and may vary depending on the customer's location, courier availability, weekends, public holidays, weather, or circumstances outside our control.
Order Confirmation
After placing an order, you should receive an order confirmation containing your order details.
Please make sure your:
Full name
Phone number
Delivery address
Apartment/building information
City/emirate
are correct before completing your purchase.
Delivery Delays
Although we work to meet the estimated delivery times, unexpected delays can occasionally occur.
If your order is delayed, please contact our customer support team with your order number so we can assist you.
Incorrect Address
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply for another delivery attempt.
Delivery Inspection
We recommend checking your package when it arrives. If the product appears damaged or incorrect, contact us as soon as possible and provide photographs or videos of the issue.